Your privacy is a responsibility we take seriously. This Privacy Policy explains exactly what personal data ivgwin collects, why we collect it, how it is used, and the rights you hold over your own information.
Six foundational principles that guide how ivgwin handles every piece of personal data entrusted to us by our Members.
We collect only the personal data that is strictly necessary for the purpose it serves. We do not request information beyond what is needed for account management, KYC compliance, payment processing, and service improvement.
ivgwin does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used exclusively to operate and improve our platform and to fulfil regulatory obligations.
All data transmitted between your browser or device and the ivgwin platform is protected by industry-standard 256-bit SSL/TLS encryption. Data at rest is stored in secured, access-controlled server environments.
You retain the right to access, correct, export, or delete your personal data at any time. Requests are processed within 30 days, and our support team is available to assist you through every step of the process.
ivgwin retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable regulations. Retention periods are clearly defined and reviewed regularly.
Every category of personal data we hold, the legal basis for holding it, and the parties with whom it may be shared are disclosed clearly in this Privacy Policy. No hidden processing takes place on the ivgwin platform.
Important: This Privacy Policy forms part of ivgwin's Terms & Conditions and applies to all individuals who access or use the ivgwin platform at https://ivgwin.cam. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please discontinue use of the platform and contact our support team to request account closure.
Throughout this Privacy Policy, the following terms carry the meanings assigned to them:
This Privacy Policy applies to all personal data collected and processed by ivgwin in connection with the operation of the Platform and the provision of online gaming services to individuals located in Indonesia. It covers data collected via:
This Policy does not apply to the privacy practices of third-party game providers, payment processors, or any external websites that may be referenced from or linked to the Platform. ivgwin is not responsible for the privacy practices of those third parties.
ivgwin collects the following categories of personal data from Members and prospective Members:
The majority of personal data ivgwin holds is provided directly by you in the course of using the Platform. This includes data entered during account registration, information submitted during the KYC verification process, payment details provided when making deposits or requesting withdrawals, and any messages or queries you send to our support team.
When you access and navigate the ivgwin Platform, we automatically collect certain technical and behavioural data. This includes your IP address, the type and version of browser or application you are using, your device's operating system, the pages or game lobbies you visit, the duration of your sessions, and the sequence in which you interact with Platform features. This data is collected using cookies, web beacons, and server-side logging systems.
When you initiate a deposit or withdrawal via a local bank transfer or e-wallet service, ivgwin may receive confirmation data from the relevant payment gateway or financial institution — including transaction reference numbers, partial account identifiers, and timestamps — to verify and reconcile the transaction on your account. ivgwin does not receive or store full banking credentials or e-wallet passwords.
Where ivgwin uses third-party KYC service providers to assist with identity verification, those providers may return structured data outputs (such as verification status, document validity confirmation, and risk scoring) to ivgwin. The underlying raw document images are handled in accordance with the KYC provider's own data security standards, which meet or exceed the standards described in this Policy.
ivgwin processes your personal data on the following legal grounds:
ivgwin uses the personal data it collects for the following purposes:
Note: ivgwin does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used in fraud or responsible gaming monitoring, flagged cases are reviewed by a qualified member of our compliance or player welfare team before any consequential action is taken.
ivgwin shares personal data with carefully selected third-party service providers who process data on our behalf and under our written instructions. These include payment gateway operators, KYC and identity verification providers, cloud hosting and infrastructure providers, analytics and security monitoring tools, and customer support platform vendors. All such providers are contractually required to maintain data security standards consistent with this Privacy Policy and to use your data solely for the purpose of providing services to ivgwin.
Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft may receive limited technical data (such as a pseudonymous player session token) to enable their games to function on the Platform. These providers do not receive your full name, financial data, or contact information through the game integration layer.
ivgwin may disclose personal data to competent government authorities, regulators, or law enforcement bodies where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be limited to the minimum data necessary to satisfy the legal obligation and will be logged in ivgwin's internal compliance records.
In the event of a merger, acquisition, restructuring, or sale of all or part of ivgwin's business assets, personal data held by ivgwin may form part of the transferred assets. In such circumstances, the acquiring entity will be required to honour the commitments made in this Privacy Policy, and affected Members will be notified of any material change to how their data is handled.
ivgwin does not sell, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Any sharing of data outside the categories described in this clause is prohibited without your explicit prior consent.
Cookies are small text files that are placed on your device by the ivgwin Platform when you visit. They allow the Platform to recognise your device across sessions, maintain your logged-in state, remember your preferences, and collect anonymous usage statistics that help us improve the service.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling essential cookies will prevent you from logging in or completing transactions on the Platform. Detailed instructions for managing cookies in popular browsers are available through each browser's official help documentation.
ivgwin retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to satisfy applicable legal and regulatory requirements. The following retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years following account closure, to satisfy AML and regulatory record-keeping requirements. |
| KYC Verification Documents | 5 years from the date of verification or account closure, whichever is later. |
| Financial Transaction Records | 5 years from the date of each transaction, in compliance with applicable financial record-keeping obligations. |
| Gaming Activity Logs | 2 years from the date of activity, or longer where required for an active dispute or investigation. |
| Customer Support Records | 3 years from the date of the final interaction in each support case. |
| Technical & Analytics Data | 13 months in identifiable form; retained in aggregated, anonymised form indefinitely. |
| Marketing Consent Records | Duration of consent plus 3 years following withdrawal of consent. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ivgwin's internal data lifecycle management procedures.
ivgwin implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures in place include:
Security Incident: In the event of a personal data breach that poses a significant risk to your rights and interests, ivgwin will notify affected Members without undue delay via the email address registered to their account and will take all reasonable steps to contain, assess, and remediate the breach.
As a Member of the ivgwin Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] or via live chat. ivgwin will respond to all rights requests within 30 days of receipt.
Request a copy of all personal data ivgwin holds about you, along with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data held in your account. Some corrections may require document verification.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
Object to processing carried out on the basis of ivgwin's legitimate interests, including direct marketing. Objections to marketing will be honoured immediately.
Request a copy of your personal data in a structured, machine-readable format (such as CSV or JSON) for transfer to another service provider where technically feasible.
Request that ivgwin suspend active processing of your data while a rectification or objection request is being assessed, without deleting the data entirely.
The ivgwin Platform is strictly intended for adults aged 21 years and over. ivgwin does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and any account found to belong to a person under 21 will be immediately and permanently closed, with all associated data deleted in accordance with applicable law.
If you are a parent or guardian and have reason to believe that a minor has registered an account on the ivgwin Platform using false information, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to close the account and remove the minor's data.
ivgwin's primary server infrastructure is located in secure data centres outside of Indonesia. Where personal data is transferred outside of Indonesia, ivgwin ensures that appropriate safeguards are in place to protect that data at a standard equivalent to the protections described in this Privacy Policy. Safeguards used include contractual data processing agreements with standard data protection clauses, and selection of service providers whose security standards meet or exceed industry benchmarks for the gaming and financial services sectors.
By using the ivgwin Platform, you consent to the transfer of your personal data to server infrastructure outside Indonesia for the purposes of service delivery, subject to the safeguards described above.
The ivgwin Platform may incorporate or integrate with third-party services, including game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as payment processing infrastructure from local banking partners and e-wallet providers. Each of these third parties operates under its own privacy policy and data handling practices, which are independent of this Privacy Policy.
ivgwin is not responsible for the privacy practices, security measures, or data handling of any third-party service provider. Where ivgwin has a data processing agreement in place with a provider, that provider is contractually bound to meet the data protection standards described in this Policy. We encourage Members to review the privacy policies of any third-party services they interact with independently of the ivgwin Platform.
ivgwin reserves the right to update or amend this Privacy Policy at any time. When material changes are made, ivgwin will notify affected Members via the email address registered to their account and will publish the revised Policy on this page with an updated effective date. The version of this Policy published at https://ivgwin.cam/privacy-policy is always the current and binding version.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must discontinue use of the Platform and may request voluntary account closure.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ivgwin holds about you, please contact our Data & Privacy team through the following channels:
This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at https://ivgwin.cam/privacy-policy is always the current and binding version. For historical versions of this Policy, please contact our support team.
Our support team is available around the clock. You can also explore our related policy pages for a complete picture of how ivgwin operates and protects its Members.